Please accompany any returns with an invoice/receipt.
Shipping: FIS orders over $500 to ensure cost-effectiveness and value for money, the minimum order for packaging and or cleaning products must be meet. A additional delivery fee will be encounter, pending on the location of shipping and if value of order is below the $500.00 minimum shipping freight.
Change of mind: These goods are considered to be a wrong decision and can attract a re-stocking fee of up to 25%, depending on the circumstances. Returns must be made within 3 days of receiving the goods. The customer will be responsible and financially accountable for returning the goods back to Ozi Hygiene & Packaging warehouse.
Faulty products: Ozi Hygiene & Packaging is responsible for return of goods costs and will exchange the goods for the same product, different product or a refund. Return claims must be made within 3 days of receiving the goods.
If you receive an incorrect delivery, please report it within 36 hours.
In order to conform with HACCP certification, products will not be accepted for return if the product is not hygienically resalable (opened sleeves). Non stock lines will not be accepted for returns.